As I've mentioned before (see: Lockdown) it's not altogether uncommon to have hardware and software setup issues when starting at a new job, and as a consultant I often have to do this multiple times a year.
For one client we met them on site for the first 3 days of the contract, with the intent that we would wrap up the onboarding operations there and then do the work remotely. They required us to use their hardware but had the computers ready to go when we arrived, which was great.
We spent the first morning in meetings and then got the laptops delivered right after lunch and sat down to start setting them up. We logged in without any issues, but despite the fact that we were physically sitting in their offices, we couldn't get connected to their WiFi to be able to download and install software, or even access their systems.
The people we were meeting with weren't really familiar with the onboarding protocol so it took them some time to figure it out, but we finally got a support ticket put in for our laptops to be allowed WiFi access. We were told it would be done by the next morning so we wrapped up that day of discussions, went out to dinner, and came back the next morning ready to get started.
As promised, once we logged in we were able to get on the WiFi network without any problem and access the internal systems, but we still weren't able to connect to the various websites we needed in order to download software.
The client helped us work with the support team and we finally got a support engineer on the line who asked us in a confused way "If you needed Internet access, why didn't you put in an Internet request?" We said "we did put in WiFi access yesterday". At which point they explained that WiFi access and Internet access were two completely different requests as if this was the most obvious thing in the world.
